Privacy Policy for Meta Inbox Automation – We Digital Hub

Effective Date: 19-03-2025
Contact Email: [email protected]
Website: https://wedigitalhub.com

1. Introduction

We Digital Hub (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and share information when you interact with our automated AI agent or messaging system on Meta platforms (Facebook, Instagram, Messenger).

This policy applies to data collected via our Meta Business Suite Inbox, Instagram, Facebook Messenger, and processed through our workflow automation system (n8n), AI services (if applicable), and Google Sheets.

2. Data We Collect

When you interact with our AI agent, we may collect the following data:

Your Meta User ID
Message content you send to us
Your Instagram or Facebook username
Profile picture URL
Phone number or name (only if voluntarily provided during conversation)
Timestamps of conversations
Meta-generated access tokens for API usage

3. Why We Collect This Data

We collect this data to:

Automate responses and facilitate conversations
Improve our customer service
Provide you with faster, more accurate support
Analyze queries to improve our services

4. How We Use and Share Your Data

We may share the collected data with the following processors or service providers solely to operate our services:

n8n.io (Workflow Automation Tool)
Google Sheets (for storing responses, lead data)
OpenAI (only if AI response generation is used)
Our internal team at We Digital Hub

We do not sell or share your data with third parties for advertising or marketing purposes.

5. User Rights and Data Control

You have the right to:

Request deletion of your personal data stored by us
Access the data we have stored about you
Correct inaccuracies in your data

To exercise any of these rights, please contact us at [email protected].

6. Data Security

We implement industry-standard security measures to protect your data. All data exchanges with Meta’s servers and our processors happen over secure connections (HTTPS).

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations.

8. Policy Changes

We may update this Privacy Policy from time to time. Any changes will be posted at https://wedigitalhub.com/meta-privacy-policy with an updated date.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:
📧 Email: [email protected]
🌐 Website: https://wedigitalhub.com